Who we are
Wilson True Group Ltd (“we”, “us”, “our”) is the data controller for personal information collected through this website and any enquiry sent to one of our family brands. You can contact us at hello@wilsontrue.co.uk if you have any questions about this policy.
What we collect
We only collect information that you actively provide to us, plus a limited amount of standard technical data used to keep the site running.
- Your name, email address, phone number and project details when you submit an enquiry or quote request
- Correspondence between you and our team
- Basic device and browser information (IP address, referring page, browser type) via server logs
- Cookie and analytics data where consented — see our Cookie Policy
How we use your information
We use the information you share for a small number of well-defined purposes:
- Responding to enquiries and preparing quotations
- Delivering the services you instruct us to carry out
- Improving the usability and reliability of our websites
- Complying with our legal and regulatory obligations
We do not sell your information. We do not share your information with third parties for marketing purposes.
Lawful basis
We rely on one of the following lawful bases to process your personal information:
- Legitimate interest — replying to an enquiry you have sent us
- Contract — delivering services you have instructed us to provide
- Legal obligation — retaining records for the period required by law
- Consent — for any marketing communications you have opted into
How long we keep your data
We retain enquiry data for the length of any active discussion and for a reasonable period afterwards. Client project records are retained for six years after project completion, in line with typical professional indemnity requirements.
Your rights
Under UK GDPR, you have the right to request access to the personal data we hold about you, ask us to correct inaccurate information, request deletion where appropriate, or object to processing on legitimate-interest grounds.
To exercise any of these rights, please email hello@wilsontrue.co.uk. We will respond within one month.
Changes to this policy
This policy may be updated from time to time. The effective date at the top of the page will always reflect the most recent revision. Material changes will be notified to active clients where appropriate.